Last updated: November 1, 2026
Each LUMINOS bracelet is prepared individually and normally dispatched within about 7 business days after payment confirmation. Preparation includes stone selection, handcrafting, filming your cleansing video, creating your personal Identity Card and packaging. Business days exclude weekends and public holidays. Busy periods may take longer.
Shipping times vary with local delivery arrangements and carrier conditions. After dispatch, delivery is generally expected within 3 weeks, depending on destination. Please allow about 7 business days for preparation separately. Carrier or customs delays may affect these estimates. Select your destination on the product page or DIY design confirmation to view the relevant total arrival estimate.
Below the applicable threshold, tracked standard shipping is US$9.90, converted to the displayed checkout currency. Currency conversion may change the local amount; the final shipping charge is shown before payment. Existing shipping terms for other available destinations are shown at checkout.
When tracking is available, a shipping confirmation email containing the tracking number will be sent after dispatch. Tracking can take up to 48 business hours to begin updating.
Please check your shipping address carefully before submitting your order. If you need to request a correction, contact us immediately. We cannot guarantee changes after production or fulfillment has begun, and customers may be responsible for costs caused by an incorrect or incomplete address.
Import duties and customs taxes are included. Any applicable sales taxes calculated separately at checkout are displayed before payment.
If tracking has not updated for more than 48 business hours, or if your order appears lost or damaged in transit, email hello@luminosstudio.com with your order number. We will work with the carrier and help determine the appropriate next step.