Last updated: July 22, 2026
We accept return and exchange requests for ready-made pieces within 30 days of delivery. Items must be unworn, undamaged, unaltered, and returned in their original packaging.
Before returning anything, email hello@luminosstudio.com with your order number and the reason for your request. We will confirm eligibility and provide return instructions. Items sent back without contacting us first may not be accepted.
DIY and custom bracelets are made specifically to your selected design and are not eligible for change-of-mind returns or exchanges. If you need to cancel or amend a custom order, contact us as soon as possible. We will review its production status and let you know whether a change can still be accommodated.
One complimentary resize adjustment is available within 30 days of delivery. For non-defective items, customers are responsible for return postage. Contact us before sending your bracelet back so we can confirm the best fit and provide instructions.
If your item arrives damaged, defective, incorrect, or materially different from your confirmed order, contact us promptly with your order number and clear photos. We will review the issue and provide an appropriate resolution, which may include repair, replacement, or refund.
For approved non-defective returns, customers are responsible for return shipping costs and original shipping charges are non-refundable. We cover reasonable return shipping costs when the issue is caused by our error or a confirmed defect.
Once an approved return is received and inspected, refunds are issued to the original payment method within 5–7 business days. Your bank or card provider may require additional processing time.
Nothing in this policy limits any mandatory consumer rights that apply to you.