Everything you need to know about sizing, shipping, care, and more. We are here to make your Luminos experience seamless.
Each bracelet is handcrafted with care after your order is placed. Standard pieces ship within 2–4 business days. DIY custom bracelets are assembled specifically to your design and ship within 3–5 business days.
We accept returns and exchanges on unworn, undamaged items within 30 days of delivery. Customers are responsible for return shipping costs. Custom DIY bracelets are non-returnable unless defective. To initiate a return, please email us with your order number. Refunds are processed within 5–7 business days of receiving the returned item. Original shipping fees are non-refundable.
Yes. All Luminos stones are genuine, natural gemstones — never synthetic or dyed. We work exclusively with vetted suppliers committed to responsible sourcing.
Keep your bracelet away from water, perfume, and harsh chemicals. Remove before swimming, bathing, or exercising. Store flat or in a soft pouch away from direct sunlight.
Yes. Once your order ships, you will receive an email with a tracking number. You can use this to monitor your shipment in real time.
Every Luminos order arrives in our signature gift-ready packaging — a matte black box with gold foil embossing and a care card. If you would like to include a personalised message, leave a note at checkout.
Our Design Studio lets you build a completely custom bracelet from over 200 premium gemstone beads. Simply choose your stones, arrange them on the bracelet ring, and we will handcraft your exact design.
We ship to most countries worldwide. At checkout, simply enter your address and available shipping methods will be shown. Customers are responsible for any import duties or customs fees that may apply in their country.