Everything you need to know about sizing, shipping, care, and more. We are here to make your Luminos experience seamless.
Prepared within about 7 business days. Shipping times vary with local delivery arrangements and carrier conditions. After dispatch, delivery is generally expected within 3 weeks, depending on destination. Carrier or customs delays may affect this estimate.
Ready-made pieces may be returned or exchanged within 30 days of delivery when unworn and in original packaging. DIY custom bracelets are made to order and are not eligible for change-of-mind returns, while quality issues are always covered. Visit Returns & Exchanges above for the full policy.
Yes. All Luminos stones are genuine, natural gemstones — never synthetic or dyed. We work exclusively with vetted suppliers committed to responsible sourcing.
Keep your bracelet away from water, perfume, and harsh chemicals. Remove before swimming, bathing, or exercising. Store flat or in a soft pouch away from direct sunlight.
Yes. Once your order ships, you will receive an email with a tracking number. You can use this to monitor your shipment in real time.
Every Luminos order arrives in a beautifully presented gift box with a care card. If you would like to include a personalised message, leave a note at checkout.
Our Design Studio lets you build a completely custom bracelet from a curated collection of natural gemstones. Simply choose your stones, arrange them on the bracelet ring, and we will handcraft your exact design.
We currently ship to the United States, Canada, the United Kingdom, the European Union, Japan, South Korea, Singapore and Australia. At checkout, enter your address to see the available shipping method. Import duties and customs taxes are included.